Refund and Return Policy

Eligibility for Returns

We accept returns for most items within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:

  • Must be unused, unassembled, and in their original packaging.
  • Accompanied by the original receipt or proof of purchase.

How to Initiate a Return

To start the return process:

  1. Contact our Customer Support Team
  2. Provide your order number, reason for return, and any supporting details or photos if applicable.
  3. Our team will provide you with a Return Authorization (RA) number and instructions for shipping the item back.

Note: Unauthorized returns or returns without an RA number will not be processed.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a shipping error, defective item, or product damage during transit.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds

Once we receive and inspect the returned item, a refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during checkout.

Important Notes:

  • Original shipping charges are non-refundable unless the return is due to an error on our part.
  • Refund processing times may vary based on your payment provider.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund, including return shipping costs.

Exchange Policy

We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order for the desired item.

If you have any questions about our Refund and Return Policy or need assistance, please don’t hesitate to reach out to our team.